If you are having trouble with custom Facer complications not loading correctly or not showing the correct data on your Apple watch, Facer has a FAQ section with some good tips:
And here are a few things to check/try:
Are you trying to install a free or Premium face?
All free Facer faces should install ok
Premium ( ie. paid ) Facer Apple faces require that you have an active Facer Premium subscription and the complications will not load without it ( note that Facer Premium is not the same as Facer Pro or Facer Plus )
Is your watch/phone compatible with the latest complications/Apple Watch templates?
Some of the latest complications / Apple Watch templates require Watch OS9.x and Phone IOS16.x running on an Apple Watch Series 4 or later and an iPhone 8 or later or iPhone SE (2nd generation) or later.
Do you have the latest OS updates installed
Make sure that you have the latest updates of IOS on your Phone and WatchOS on your watch ( donâ't just rely on auto update - best to manually check if there are updates available )
Check that you have the latest update to Facer installed ( go to the App store and check if an update is available ).
Check that you have enabled all permissions for Facer, including:
settings/Privacy & Security/ Location Services - On and enabled for Facer and OpenWeather ( see below )
settings/Privacy & Security / health / Facer - all on
settings/Heath/Data Access & Devices/Facer - all on
settings/Facer/Location - on
settings/Facer/Notifications - not sure about this one - I have them all on
settings/Facer/Background App Refresh - not sure about this one - I have it on
WatchApp/Settings/Privacy - at least, HeartRate & Fitness tracking on - I have them all on
Try the following process:
if you have been having issues with weather complications, find the free OpenWeather App in the Apple Store and install it.
check that your watch battery is charged ( Apple slows down ( stops ? ) App updates if the watch battery is low )
turn off your watch
restart your phone - wait for it to fully start with good internet connection and bluetooth on
if you have it, open the OpenWeather App and make sure that the location is correctly set
open the Watch App
open the Facer App and make sure that you are logged in to Facer ( for Premium Facer faces you will need to make sure that you are logged into the account that you used when subscribing to Premium )
turn on your watch - wait for it to fully start
go to the Watch App on your phone make sure that it is connected to your watch
go to Facer App and make sure that it is connected to your watch
find the face you want in the Facer App and press the blue sync button
the âAdd ⌠Watch Faceâ window should appear, tap on âadd to my facesâ
the face should be sent fairly quickly to your watch - if not, tap on the watch face in the WatchApp, scroll down to the bottom and tap âset as current watch faceâ
now wait for the complications to load - it can take a while ( Apple only allows complications to be updated every 15 minutes or so and even less frequently if the watch battery is low )
if after waiting a fair while the complications are still not loading then restart your watch and phone and wait again
Ok, so you tried all that and the complications are still not loading.
if the complications are premium ones then they have gone through a quality control process and have been tested on different watch and phone models - they should work.
if you are seeing what looks like a lock symbol where the complication should be then the complications is premium only and requires the Facer Premium subscription - make sure you have that ( it is not the same as Facer Pro ) and double check that you are logged in to Facer on your phone with the account you used to subscribe
If you have tried all of the above and the complications are still not loading raise a support request with the Facer team.
I have tried all the above, including installing OPENWEATHER to a applewatch 8 (IOS 10) with iPhone (IOS 17). When I press the weather complication it says that it is ârefreshing Facer complicationsâ but it has never changed from 78 and it says below it âbroken.â I have done/checked all the preceding and this is a premium purchased face. Can you check with the developer perhaps? (Michael OâDay and the face is Mod-1947 traditional)
The weather complication on MOD-1947 is working ok on our test watches ( series 8 and Ultra ).
You mention IOS/WatchOS versions, do you have the latest Facer version?
When you say that it says it is broken, could you explain a little more please? Is that on the watch or in the Watch App on the phone? Are you able to share a screenshot?
Sorry for the delay in responding. Facer technical reps reached out to me and after a few days of back and forth, they managed to do something on their end that has it working now. So, all is well that ends well, even though they never told me exactly what the problem was. But, thanks!
Hi Thank you and I have tried everything I gave paid my subscription and I do have an account
The faces donât even load in my watch app
Itâs so frustrating
Sorry, I am not sure what else to suggest. If you have tried all of the above and paid for Facer Premium ( not Facer Pro ) then I donât know what could be going wrong. The best thing to do now is to raise a support request with the Facer team:
All it takes is a little patience when waiting for support. They are nice people, but many are waiting for their help. It is worth the wait. Thank you for your feedback.
How long have you been waiting for support? Did they send you a ticket number? I presume all your software has been updated so it is just a matter of a configuration someplace on watch or phone.
mikeoday posted a form for you to use. Please use that form. Unfortunately your request will be in queue dated when they receive it on the form, so the wait will be longer than if you had sent it on the form to begin with. You will receive an email with a ticket number.
Something to try is to launch the Facer App on your watch. That is, go to the list of Apps on the watch itself ( not on the phone ) and tap on the Facer App icon.
Try it a few times until you see a message along the lines of âupdating complicationsâ.
If you donât see the message - restart your phone and watch, wait for everything to load, and launch Facer on your watch a number of times until you see the message.
This should hopefully solve the âcomplications failing to loadâ issue that you are having ( assuming the problem is not caused by one of the fundamental issues listed in the original post above ).
if the complications are premium ones then they have gone through a quality control process and have been tested on different watch and phone models - they should work.
I feel like this is a lie, or the quality control process needs to be looked at. I am using an apple watch 8 and EVERY premium watch face I download does not update on my watch. There is severe lack of effort on Facers part to ensure premium watch faces work as intended.
I am sorry you are still having issues, but I do not lie.
In the rare instance that a particular Premium face has an issue it is returned to the designer to fix before it is allowed to go live. Any live Premium face should load and update on the watch models that it is compatible with. The only exceptions I am aware of is when there is an issue with the particular userâs setup on their watch/phone or with their account.
If a user is able to load all Premium faces but one does not load or update, then yes, I suppose it is possible that that face has an issue and has somehow slipped through ( I am not aware of it ever happening, but I guess it is theoretically possible ), however, if no Premium faces will load or update but free faces do then I believe it is likely an account issue, and if no faces at all will load/update then I believe it is likely a setup issue. The steps above are intended to check/fix the more common issues.
