Facer Samsung Companion App Missing - Again?

cranegeezer · March 8, 2019, 6:20pm

I have just got my s10 and I have the same problem,I have downloaded facer but I cannot find and therefore install the companion app?

Facer_Official · March 8, 2019, 6:36pm

@cranegeezer thanks for your report! We’re following up with Samsung. In the meantime, can you access it by opening this link on your phone? https://smarturl.it/0i7cbh

eddison1013 · March 8, 2019, 7:10pm

Can you help me solve the issue of supporting traditional chinese language on watch elememts ? I had email to your offical address but no one answer. Maybe make an option to use English on all watch element,like Pujie Black app did is another way.

Facer_Official · March 9, 2019, 1:41am

Hi @natf.xda! Some other S10 users are reporting also that Facer is not available in the store for them, but that the link we provided does not work either. Did it work for you immediately? Or did you have to do anything for it to work and being able to install Facer?

natf.xda · March 9, 2019, 1:58am

Your link worked right away for me.

After tapping on it, a new tab opened in the browser, said I’d be redirected to the Galaxy Store, and I was then able to install.

natf.xda · March 9, 2019, 2:01am

Facer_Official · March 9, 2019, 2:08am

Thanks, @natf.xda! We’ll communicate this to other users having issues on their S10.

natf.xda · March 9, 2019, 5:49pm

You’re welcome, and thank you for an awesome app!

Facer_Official · March 11, 2019, 7:59pm

@natf.xda @andrew.dowden @cranegeezer: for those of you that have or had this issue, what type of watch are you using? We are working with Samsung on this and trying to narrow down the configuration of phone/watch that is affected.

natf.xda · March 11, 2019, 8:32pm

Galaxy Watch LTE

Facer_Official · March 14, 2019, 3:15pm

Hi all - Samsung just informed us that there was a temporary issue in the Galaxy App Store making some apps not visible to all users. This issue should now be fixed. If you were having trouble finding Facer, could you try again now?

Thanks!

natf.xda · March 14, 2019, 9:27pm

Still showing no results for me on search, but when I looked at currently installed apps, there was an update available.

bubbaskids40 · March 25, 2019, 7:27pm

Nothing here usa

nikkiwebb2012 · April 11, 2019, 12:40am

I’m also having this problem. My phone is a Samsung s8 .I am in the US and trying to install on a Samsung gear 2. The companion app is missing. The link you provided doesn’t work either.

Facer_Official · April 12, 2019, 3:03pm

Hi @nikkiwebb2012! Sorry about that - can you confirm you see this error message when opening this link on your mobile phone? https://smarturl.it/0i7cbh

muahmuu · April 13, 2019, 8:01am

Need a link for ios, my phone is an iphone 8 trying to install on a samsung gear s2.

fran.carey · June 2, 2019, 3:50am

Hi. I have a galaxy 8 and the gear 2 and I am not able to download the companion. Could you please assist?

Tbanks

kishinmukito · August 18, 2019, 2:56am

Hello
I’ve tried many times to get the facer app for my galaxy watch on the galaxy store bit to no available. No matter what link I click on the option to install it is there but every time I click it I get an error saying it can’t be installed.

Facer_Official · August 19, 2019, 3:31pm

Hi!

Can you let us know:

What country you live in
What type of smartwatch you use
What type of phone you use

Thanks!

kishinmukito · August 22, 2019, 5:44pm

I currently reside in the US. Miami to be exact.
I’m using the Samsung Galaxy watch.
I use a Samsung Galaxy Note 8.