Facer Samsung Companion App Missing - Again?

natf.xda · March 9, 2019, 1:58am

Your link worked right away for me.

After tapping on it, a new tab opened in the browser, said I’d be redirected to the Galaxy Store, and I was then able to install.

natf.xda · March 9, 2019, 2:01am

Facer_Official · March 9, 2019, 2:08am

Thanks, @natf.xda! We’ll communicate this to other users having issues on their S10.

natf.xda · March 9, 2019, 5:49pm

You’re welcome, and thank you for an awesome app!

Facer_Official · March 11, 2019, 7:59pm

@natf.xda @andrew.dowden @cranegeezer: for those of you that have or had this issue, what type of watch are you using? We are working with Samsung on this and trying to narrow down the configuration of phone/watch that is affected.

natf.xda · March 11, 2019, 8:32pm

Galaxy Watch LTE

Facer_Official · March 14, 2019, 3:15pm

Hi all - Samsung just informed us that there was a temporary issue in the Galaxy App Store making some apps not visible to all users. This issue should now be fixed. If you were having trouble finding Facer, could you try again now?

Thanks!

natf.xda · March 14, 2019, 9:27pm

Still showing no results for me on search, but when I looked at currently installed apps, there was an update available.

bubbaskids40 · March 25, 2019, 7:27pm

Nothing here usa

nikkiwebb2012 · April 11, 2019, 12:40am

I’m also having this problem. My phone is a Samsung s8 .I am in the US and trying to install on a Samsung gear 2. The companion app is missing. The link you provided doesn’t work either.

Facer_Official · April 12, 2019, 3:03pm

Hi @nikkiwebb2012! Sorry about that - can you confirm you see this error message when opening this link on your mobile phone? https://smarturl.it/0i7cbh

muahmuu · April 13, 2019, 8:01am

Need a link for ios, my phone is an iphone 8 trying to install on a samsung gear s2.

fran.carey · June 2, 2019, 3:50am

Hi. I have a galaxy 8 and the gear 2 and I am not able to download the companion. Could you please assist?

Tbanks

kishinmukito · August 18, 2019, 2:56am

Hello
I’ve tried many times to get the facer app for my galaxy watch on the galaxy store bit to no available. No matter what link I click on the option to install it is there but every time I click it I get an error saying it can’t be installed.

Facer_Official · August 19, 2019, 3:31pm

Hi!

Can you let us know:

What country you live in
What type of smartwatch you use
What type of phone you use

Thanks!

kishinmukito · August 22, 2019, 5:44pm

I currently reside in the US. Miami to be exact.
I’m using the Samsung Galaxy watch.
I use a Samsung Galaxy Note 8.

Facer_Official · August 23, 2019, 8:41pm

@kishinmukito sorry about that, you definitely should be able to install the app. I imagine you tried killing and restarting the Galaxy App Store app to see if it fixed it?

kishinmukito · August 24, 2019, 1:08pm

Yes I tried that and restartedy phone as well

Facer_Official · August 28, 2019, 6:30pm

@kishinmukito can you try contacting Samsung and see what they say? We’ll do the same on our side and will provide your information.

Facer_Official · August 28, 2019, 6:34pm

@kishinmukito - can you also try installing by going directly to this link on your mobile phone? http://apps.samsung.com/gear/appDetail.as?appId=AXJhdjIJJA

Thanks!