As many of you have reported, we are seeing some issues with the step counter on the Pixel Watch, Galaxy Watch 4, and Galaxy Watch 5 devices. These issues are sporadic and result in the step counter either being stuck at 0, or no longer updating after a certain point.
Our team is investigating this issue with Google and Samsung, and the current understanding is that WearOS starts failing to send step counter updates to Facer after a little while. The cause of that failure is not yet known but actively investigated.
This issue appears to fix itself after restarting the watch.
We will update this thread as we learn more and are hoping to have a fix for this soon. Thanks for your patience!
Thank you! Any suggestions if restarting doesn’t help? I’m disappointed that I purchased a watch face without knowing of this issue and now it doesn’t count steps (one of the main things I loved about it!).
The biggest problem is on the Google end of it. Google has always treated WearOS like a “redheaded stepchild” and not like they do Android. They are still trying to iron out Pixel 6 phone bugs even though the Pixel 7 is out.
Sleep or not - the problem still exists. I downloaded a new face from one of my favorite designers, “MrAntiSocialGuy” and it’s not working for that one either. It’s definitely an issue between WearOS and Facer as none of my non-Facer faces seem to have the problem. Today, the step counter counted nicely to 815 and stayed there even though I continued to walk and Google Fit counted up to 6475. I restarted the watch and the step counter went back to zero and stayed there. It’s definitely not the designers’ problem - they do great work.