Interesting, thank you for the info @aerajan. I’ve only had an s3 for a week but ran into this problem so I’m not sure about the consistent notification. I am working closely with facer to fix it though so hopefully we will figure out a fix soon. I will also tag @Facer_Official to this post so they can see the info you have supplied about the notification. Thanks again for the info and your understanding.
Awesome! Thanks @syntaxracing. It would be nice to have this bug worked out. I’m still testing your suggestion. I will update in the near future if your work around seems to keep working.
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@syntaxracing as a small update to this ongoing issue I have noticed that battery info is now shown on the watch per your suggestion, however, it still does not seem to update regularly all the time but is rather inconsistent. Oddly enough it seems that if I simply open the Facer app on my phone without resyncing anything it will update battery info on the watch.
I am wondering if the having a consistent notification as mentioned previously would in fact solve the issue.
After several days of testing my phone battery is displaying on my watchface albeit it sometimes updates very frequently and sometimes does not, even when the phone battery has changed significantly. I have also noticed that towards the end of the day it does not update all causing me to resynce the face via Facer.
I’m experiencing a very similar situation and am communicating that directly to the facer staff. Thanks for all your input and I’m sorry again that it’s not working properly. Hopefully soon we will have it solved.
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Thanks for letting me know. Please update this post if possible when you know of a fix.
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Keen to know of any updates on this issue. Having the same problem (Galaxy S8 and Gear S2). Have tried the permissions and force stop but that only worked for a short time after that the stopped syncing the phone battery percentage again.
Are you using a free face or a premium face? This isn’t a perfect fix but if you are using a premium “themeable” face you can force a connection between the app and your face by changing the themed color within the app. This isn’t ideal but it’s a quick fix for the time being.
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It’s a premium face. But one of the things I do to try to get phone percentage back is change the watchface, usually to one that has battery percentage and does work. Then change it back to facer later. Sometimes it works but most of the time not.
I had the same problem, I deleted the watchface from my watch, looked it up in the Facer program on Internet and reloaded it. After that everything was oké again.
The problem occurred when I was charching phone and watch at the same time, could that be the issue??
Hello I have the same problem,
I deleted the frame from my watch but nothing change.
I’ve not heard of this being a problem, charging at the same time. I can’t say yes or no but most of the time when facer issues happen on a Tizen device it’s because the facer companion was not updated after Facer releases a patch. Facer is constantly working on improving this platform so a lot of patches are released. I’d say anytime something stops working go check the Samsung store to make sure that your facer companion app is updated to the moat current version. That so far has always fixed my problems because for some reason the Samsung store won’t auto update apps for me. @mickael.payton @wyb1
Hello
My facer companion version is 5.1.0
How can i find the last for tizen ?
That is the current version.
I have noticed that Facer watch faces and even one through Galaxy Apps (called All-In-One which uses a companion app called GDP) BOTH quit updating phone battery anytime there is a break in BT connection. When the watch re-establishes connection, the phone battery complication stops working.
Since this issue is consistent with Facer and non-Facer apps, either both have the same method of communication to Tizen devices and/or the glitch is in Tizen.
I have tried this on my galaxy watch but it didn’t work it will update but its random not right away and i have a galaxy 10 plus with a galaxy watch
@Facer_Official, @Facer-Staff
All of my watchfaces have stopped showing the phone battery level.
Watch: Samsung Galaxy Watch
Galaxy Wearable: 2.2.24.19031361
Galaxy Watch PlugIn: 2.2.05.19050851
Watch Software: R800XXU1CSD6/R800OXA1CSD6/
Facer ( phone app ): 5.1.14_101131-(101131) ( problem noticed on previous version, this update had no impact )
Facer Companion ( watch ): 5.1.5
edit:
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I don’t know if it is related or not but I am also having trouble syncing faces… I have to restart my watch before I can sync any faces. Some time after this it again loses the ablity to sync and I have to restart my watch again.
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I just restarted my phone and watch again and re-synced one of my old faces. The phone battery is now showing. I will check to see if this continues.
Update: The watch face I re-synced is still showing the battery level after breaking and reconnecting the Blutooth connection. I just swapped it for an old face already installed on my watch ( one that was not working ) and it is now showing the phone battery ok. Strange …
Hello all, wanted to share my 2 cents worth on my issue with phone battery indicator not updating. And how i seem to have fixed it for me.
My issue was my watch (Galaxy Watch Active) would not show correct phone battery level on any watchface that included phone battery monitor. If i sync’d watchface from facer (sometimes) it would sporadically update through out the day, but was consistently 30% or more off from what phone bettery level actually was.
My issue seems to have been related more phone side, than watch side.
I did the same Un-Install/Re-Install Facer, cleared cache and force stopped app, reboot phone and watch, etc…, but never fixed problem.
I then turned off Battery Optimization on phone (Galaxy Note 10+), never allowed phone to put Facer app to sleep, or disable. Rebooted phone and watch, re-synced Facer and watchface. I also enabled Phone Permission in Facer App, and now its RESOLVED.
It now consistantly shows Phone Battery level within 1% of what phone states. On another thread I read that Facer has this only update every 10 minutes for battery conservation on watch. Good enough for my purpose.
Hope this helps.
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I have not noticed the problem recently but good to know there is a solution if it comes back. Thanks for sharing.