Temperature display stopped working

bradeschwartz · February 22, 2018, 12:18am

It’s Wednesday… Still waiting for the update to show up on Galaxy Apps…

Facer_Official · February 22, 2018, 1:56am

Hi - we requested it to be escalated earlier today. Crossing our fingers it will be in the store tonight!

firstgeekdanny · February 22, 2018, 5:52pm

It seems EVERYTHING with Samsung takes forever

ucblogo · February 22, 2018, 11:14pm

Hi, I am running 4.2.6.8 on my S3 and don’t get weather. Is that the new version?

Facer_Official · February 22, 2018, 11:35pm

No, 4.2.7 is the new version which is still stuck in Samsung certification unfortunately Crossing fingers for tomorrow!

liggie2000 · February 23, 2018, 9:27am

Is it possible that you send the new version to me?

eruption77 · February 25, 2018, 7:44pm

Wow, Samsung is certainly dragging their feet publishing this update!

firstgeekdanny · February 25, 2018, 7:59pm

Yeah, software companies with ONE Dev are capable of updates faster than this.

bradeschwartz · February 26, 2018, 6:40pm

@Facer_Official, something is definitely broken with the process if it really takes this long (almost a week and counting) for a software update, submitted by a developer, to be made available in the Galaxy Apps application. What if this was a critical showstopper? Not acceptable.

lcardona44 · February 26, 2018, 8:38pm

I do have S3 also same problem. weather icon disappear, temperature don’t work at all in any faces not only mine, as usual updates comes with a lot of bugs.

eruption77 · February 27, 2018, 5:02pm

I’m now wondering if Samsung rejected the update for some reason. 12 days and it’s STILL not published?

Frustrating having watch faces you paid for not display/work correctly.

bradeschwartz · February 27, 2018, 7:13pm

Agree 1000%. Facer is useless to me without the weather working. There is no way Samsung would take this long to publish an update from a developer.

Can we get an official status update, @Facer_Official?

Facer_Official · February 27, 2018, 9:17pm

Hi,

We are having daily calls with Samsung to resolve the situation. The issue is related to a bug in their firmware and some limitations in Galaxy App Store publishing flow not allowing us to deploy the workaround.

bradeschwartz · February 27, 2018, 9:31pm

Thank you. Providing us with timely updates, even with bad news, is preferable to no news or incorrect news.

eruption77 · February 27, 2018, 10:06pm

Thank you for the update.

So the Facer Companion update that fixes the problem failed to pass Samsung certification, so they won’t publish it…Great.

eruption77 · March 1, 2018, 1:29am

@Facer_Official is there any new eta now that Samsung won’t publish the fix you’ve submitted?

Dooh · March 1, 2018, 9:53am

Glad to know this is not just me, hopefully Samsung will push through the fix. Just got the Gear S3 this week and made a watch face that wasn’t working. Looks like it was not the watch face after all!

Facer_Official · March 1, 2018, 5:06pm

@eruption77 there is a tentative commitment for end of this week. We’re working with them to make it happen!

firstgeekdanny · March 1, 2018, 5:07pm

@Facer_Official end of this week as in tomorrow?

Facer_Official · March 1, 2018, 5:21pm

That’s our hope - but this is entirely up to Samsung I’m afraid!