Watch Faces freeze

Support
12

I am also using an S2 with a Galaxy S5, and am still encountering the same issue. I’m probably going to uninstall the app and wait until this gets fixed, because it’s extremely frustrating.

13

Interesting. 2 weeks since I posted my original request. No repy, no fix.
Which means no Facer for me, as I rely on my watch for correct time.

The AOD isn’t a real fix, especially when my battery dies halfway through the day.
Any idea when this will be fixed?
Eric

14

any update on when this issue will be fixed? Would really like to be able to actually use facer but I’m getting close to just deleting it and finding something that works.

15

@bishup02 @facer10 @gabeachen Hi guys, sorry for not updating this thread sooner. We have released a fix for this, which is now available on the Galaxy App store (v4.2.9).

16

thank you for the update.

17

So it seems this problem is still occurring. Since my watch faces freeze everytime my tick watch E dims. And I have version 4.6.4_98703. Any help please?

18

Hi @christopherfischer93! does it freeze completely and doesn’t reactivate when the watch face becomes active again? Or do you mean that the second hand stops when it enters dim mode?

19

Hi, I am getting this problem now since the most recent update, 5.1.1.

I have a Gear S2 and using face TACTICAL DTG THEMEABLE V5.

I have tried clearing cache, uninstalling/reinstalling with no luck. Once you apply the face it works fine but once the watch has been asleep for several minutes it doesn’t wake up and just shows an image of the time it went off.

I have tried setting AOD and this doesn’t help, it seems to be ok for a few minutes and then freezes up again and stops displaying completely, leaving a black screen for AOD.

Everything has been working fine with the app and this face up until the update in December.

20

I am having this same problem on my S3. Everything worked fine until the update. Now my watch face freezes so I can’t use my Facer App. Please fix this problem!

21

@mowgli212001 @atmelaragno Thanks for these reports - After the face freezes, does the time ever change on much later wakes? (like some minutes later; even if it’s still frozen, but on a new time) or does it stay frozen on the same time forever?

22

@marcus, the watch face freezes and will not wake up from dark mode, advance time, battery life or temperature on my specific face. I have to load another watch face that came with the watch and it works fine. If I switch back the Facer Face, it freezes again after some time.

23

Hi,

Never had this issue with my S2 which I’ve had since Jan 2016, paired to a Samsung S7, until now.
I upgraded to the Samsung S9+ this January, had to re-install the app on the phone and the companion app for the S2, and since then have experienced this freezing issue.

When can we expect some type of fix?

Thanks

24

I have a samsung galaxy 42mm & since I have started using Facer, the time keeps freezing. I am having to reboot the watch 4-5 times a day to kick start it again - is there a known bug & will this be fixed??

25

Hi guys - Thanks again for your patience, this issue is fixed in the latest release and available on the Galaxy store. Here is a link to the announcement post: Facer Tizen 5.1.3 is now available on the Galaxy Apps store

26

Hi @Facer_Official & @marcus,

I’ve also just started to experience this issue with freezing since the most recent Facer watch app update.
Watch: Samsung Galaxy Watch
App version: 5.1.5_100765-(100765)

At first I thought it might be a new face causing issues, but the same occurs with all synced Facer watch faces.
They behave fine for several hours then just freeze (functionality and time), even after changing the Facer watch face. The only way to reset them is to choose a Samsung native watch face (i.e. closing the Facer app/watchface) and then re-choose the Facer watchface.

27

Hi @dubblebee - What’s the version of the companion app you’re using? (the version in the triple tap menu) Also, could you add a link to one of the faces you were wearing when it froze?

28

Hi @marcus,

Companion app version: 5.1.5.3

I was wearing one of my watch faces, “Speedster Black” linked below.

Also I have AOD enabled.

29

Thanks @dubblebee - Does the face freeze in dim mode or active mode? Or both?

30

It freezes in both modes.
At first the time would freeze in Dim mode and when switched to active mode the time would still be frozen.
Now though, once it’s frozen in Dim mode I can’t always activate it, either by moving my wrist or by pressing the select/on button.

31

Hi @marcus
I had some feedback from a user of one of my watch faces (The Division 2: SHD Agent) who says it keeps freezing for him. I’ve asked for more details, but from the photo he sent it looks like he is using a Samsung Galaxy Watch (same as mine) but no other details as yet.

The only commonality between the faces I have seen affected is that they all use the accelorometerRaw functions.
These are the watch faces of mine that are affected:

Speedster Black
https://www.facer.io/watchface/7JcQc6S7iM

The Division 2…
https://www.facer.io/watchface/fjvUgDj4EP

Glitch… (ironic naming I know! :rolling_eyes: )
https://www.facer.io/watchface/59uN3U4mwD

Is there something wrong in the way I have implemented these functions? Is it too CPU intensive for the watch?