About email notifications

kakmese · January 22, 2018, 2:24pm

I have not received any e-mails in about 1 week by Facer.
New watch faces
10 SYNC
100 SYNC
etc

None of them come as email. What is the reason ?

I was receiving e-mails regularly. But lately there is no e-mail. Comments are not emailed to me. There are no e-mails. But it was earlier.

Facer_Official · January 22, 2018, 4:29pm

Hi there!

Sorry about that! Have you checked in your spam folder by any chance?

Everyone in the community - are you also not receiving emails?

Tomas · January 22, 2018, 5:11pm

Hello there!

I do get emails with sync numbers and with new comments, however I would be happy to get also emails with

1 - new watch faces, where I am a follower

2 - my new followers

This is I get only on my phone as a notification.

This is so far my feedback

kakmese · January 22, 2018, 5:34pm

Of course. I checked. But not. Please correct this.

Linlay · January 23, 2018, 2:31am

I am still receiving emails.

roycaruso · January 23, 2018, 3:03am

I still get my emails

Facer_Official · January 23, 2018, 4:58pm

@kakmese I’m seeing a “10 sync milestone” email sent out to you from our system yesterday Monday January 22nd, at 5:39AM Pacific time. Can you check if you’re seeing it?

kakmese · January 23, 2018, 5:58pm

No. No e-mail. The last email arrived on January 16th. @Facer_Official

kakmese · January 23, 2018, 6:25pm

Hi!

Can you confirm you are able to receive this email? Just making sure what we have on file is correct. This regarding your report here: About email notifications

I received this e-mail now. @Facer_Official

jmorga106 · January 23, 2018, 11:46pm

I’m getting the 10 - 100 - 500 pings

patdude · January 24, 2018, 5:04am

I find emails somewhat inconsistent - I get emails about synchs but none about rejections? Its all a bit random though

kakmese · January 26, 2018, 1:48pm

Hello there. What about my e-mail problem? If not, can I change my e-mail address? Can he fix it this way?
@Facer_Official

kakmese · January 26, 2018, 2:07pm

facer-submissions@little-labs.com

I can not get e-mail from here. Please solve the problem. @Facer_Official

roycaruso · March 2, 2018, 10:58am

@Facer_Official I’m no longer getting emails…I’ve had faces featured but no email, faces hit 3000 syncs but no email. For some reason, one of my faces also hit 10,000 syncs but isn’t featured in the 10,000 sync club collection. What’s happening? :o thanks in advance

Facer_Official · March 2, 2018, 5:36pm

Hi @roycaruso - we see an email sent to you yesterday at 8:22pm Pacific time for a comment on one of your watch faces. Can you confirm you did NOT receive it anywhere?

roycaruso · March 2, 2018, 9:19pm

Hi @Facer_Official, I can confirm that I did NOT receive it. I haven’t received emails from you guys (apart from promotional offers) in quite a while (last was 12th of Feb). Any suggestions?

Facer_Official · March 3, 2018, 4:53pm

@roycaruso - we found the issue in our logs:

Failed: facer@little-labs.com → roy****@****.com '[FACER Community] [Show Your Style!] My first design!' Not delivering to a user who marked your messages as spam

It looks like you or your email app marked us as spam. Could you check?

roycaruso · March 3, 2018, 8:58pm

@Facer_Official Definitely didn’t do that and nothing from you guys in my spam folder My friends have had similar issues. We’ve added that email address to our ‘trusted senders’ lists but not luck so far.

Facer_Official · March 3, 2018, 10:37pm

Weird then! Anyway, we just disabled the exception for your email address. Hopefully you start receiving emails again. Cheers!

roycaruso · March 3, 2018, 11:02pm

@Facer_Official fingers crossed! Hopefully I didn’t miss anything really important :o Thanks for the help!