About email notifications

Support
3

Hello there!

I do get emails with sync numbers and with new comments, however I would be happy to get also emails with

1 - new watch faces, where I am a follower

2 - my new followers

This is I get only on my phone as a notification.

This is so far my feedback :wink:

4

Of course. I checked. But not. Please correct this.

5

I am still receiving emails.

6

I still get my emails :slight_smile:

7

@kakmese I’m seeing a “10 sync milestone” email sent out to you from our system yesterday Monday January 22nd, at 5:39AM Pacific time. Can you check if you’re seeing it?

8

No. No e-mail. The last email arrived on January 16th. @Facer_Official

9

Hi!

Can you confirm you are able to receive this email? Just making sure what we have on file is correct. This regarding your report here: About email notifications

I received this e-mail now. @Facer_Official

10

I’m getting the 10 - 100 - 500 pings

11

I find emails somewhat inconsistent - I get emails about synchs but none about rejections? Its all a bit random though

12

Hello there. What about my e-mail problem? If not, can I change my e-mail address? Can he fix it this way?
@Facer_Official

13

facer-submissions@little-labs.com

I can not get e-mail from here. Please solve the problem. @Facer_Official

14

@Facer_Official I’m no longer getting emails…I’ve had faces featured but no email, faces hit 3000 syncs but no email. For some reason, one of my faces also hit 10,000 syncs but isn’t featured in the 10,000 sync club collection. What’s happening? :o thanks in advance :slight_smile:

15

Hi @roycaruso - we see an email sent to you yesterday at 8:22pm Pacific time for a comment on one of your watch faces. Can you confirm you did NOT receive it anywhere?

16

Hi @Facer_Official, I can confirm that I did NOT receive it. I haven’t received emails from you guys (apart from promotional offers) in quite a while (last was 12th of Feb). Any suggestions?

17

@roycaruso - we found the issue in our logs:

Failed: facer@little-labs.com → roy****@****.com '[FACER Community] [Show Your Style!] My first design!' Not delivering to a user who marked your messages as spam

It looks like you or your email app marked us as spam. Could you check?

18

@Facer_Official Definitely didn’t do that :stuck_out_tongue: and nothing from you guys in my spam folder :frowning: My friends have had similar issues. We’ve added that email address to our ‘trusted senders’ lists but not luck so far.

19

Weird then! Anyway, we just disabled the exception for your email address. Hopefully you start receiving emails again. Cheers!

20

@Facer_Official fingers crossed! Hopefully I didn’t miss anything really important :o Thanks for the help! :slight_smile:

21

Hi @Facer_Official ,
This issue has just popped up again - I recently had a few faces cross the 5,000 or 10,000 download mark and got the in-app notification but not the email! Do you need to disable the exception again? Any help would be greatly appreciated :slight_smile:

22

Does Facer still send emails after we publish a new face?
I have not received one of those emails since 4/28, but have published 5 or 6 faces since then. The only emails that I still receive from Facer are ads for sales.