Hi guys - We are getting reports that syncing faces when a Tizen device is connected to the iOS Facer app is currently not working on the latest version of Tizen (v18.104.22.168).
We are aware of the issue and are actively investigating it with Samsung. Though the underlying problem might require an update from Samsung before it’s fixed, we are also working on our side to figure out ways to implement a workaround in the meantime so that things can get fixed ASAP.
If you have any questions about this issue, please reply to this thread. We will be posting updates here as we have them.
The v22.214.171.124_ios Facer companion app is now available on the Galaxy Store for iPhone with a workaround for the bug that’s in Tizen 126.96.36.199. Here are instructions for how to use the workaround:
- Update to the latest version of the iOS companion on the Galaxy Store (v188.8.131.52_ios)
- Log in to your Facer account in the Facer iOS app (NOTE: a Facer account is required for the workaround)
- Sync a face
- Open the triple tap menu on the watch & the last face you tried to sync should automatically load into the ‘current’ section of the menu
- Tap this face and it will sync
Again, this is just a temporary workaround until the underlying issue is fixed. We are still in active discussions with Samsung engineering to get this figured out.
& Thanks for your patience with this workaround! We’ll continue using this thread to provide support with the workaround and updates about the push note fix.
We have GOOD news, this is issue is now fixed! No need to update, syncing on the current release should now be working (i.e. no more need for the workaround).
Thanks to all for your patience as we looked into this!