We've received a number of reports that the step counter is showing 0 for a some WearOS users. The issue seems to have started happening around January 28th and appears related to a WearOS or Google Fit update.
We have confirmed the issue and are currently working with Google to fix it ASAP. We'll keep you posted on this thread as soon as we have more information we can share.
Thanks for your patience!
Update February 15th: we are still working on the issue, which has now been confirmed by Google. For more details, and possible temporary workaround, please see our comment here: http://community.facer.io/t/ongoing-issue-step-counter-not-working-on-wearos-watches/34942/14
Update February 21st: this issue was escalated within Google and we are continuing to work with them on that. While this is being fixed, we are putting together a collection of free watch faces with WearOS complications that will show you your Google Fit step count: https://www.facer.io/collection/wearos-complications. To show your steps, just long press on the face to update one of the complications and select the "Step Count" option from Google Fit. We will be adding a lot more free faces in that collection in the next few days.
Update February 27th: Thanks SO MUCH for your patience. I'm happy to report that our engineering team found a workaround which should make the step counter work for every face. The fix is being tested as we speak and should be available to to beta users and then worldwide in a matter of days. Stay tuned!
Update February 28th: Facer 5.1.5 is available in BETA and includes a fix for the step count issue. If you would like to join the beta, please follow the steps here. We're hoping to make 5.1.5 available to all users before the end of the week. Thanks for your patience!
Update March 1st: FIXED: Facer 5.1.5 is now available worldwide! To fix the step count issue, please make sure you upgrade to that version in Google Play. You may be asked to login to Google Fit the first time you load a watch face with step counts, but it should work after that. We heard from some users that uninstalling and re-installing Google Fit may also be necessary. THANKS SO MUCH FOR YOUR PATIENCE!